OakStreet Technologies is seeking a skilled and experienced System Support Executive to join our team.
Responsibilities
- 2+ Years of experience in this field.
- Provide technical support to end-users, addressing hardware, software, and network-related issues.
- Respond to inquiries and troubleshoot problems through various channels (phone, email, chat, in-person).
- Diagnose and resolve hardware problems, including desktops, laptops, printers, and other peripherals.
- Coordinate with vendors for hardware repairs and replacements.
- Install, configure, and administer operating systems (Windows, Linux, etc.).
- Assist users with software installation, configuration, and troubleshooting.
- Collaborate with the IT team to deploy software updates and patches.
- Troubleshoot basic network connectivity issues.
- Create, modify, and deactivate user accounts.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field is preferred but not required.
- Proven experience in providing technical support and troubleshooting in a corporate environment.
- Strong understanding of desktop operating systems (Windows, macOS) and common business applications.
- Familiarity with hardware components and peripherals, including desktops, laptops, printers, and mobile devices.
- Excellent communication and interpersonal skills, with the ability to communicate technical information clearly and effectively to end-users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol) is a plus.